Licensed agency · Cheras, since 2012
The right helper,the right way.
Live-in helpers, confinement nannies and elderly caregivers from Indonesia, the Philippines and Cambodia. One all-in fee from RM 11,800, and she arrives in 60 to 90 days.
Three kinds of help
Full-time, live-in, legal.
Every helper comes through JTKSM and Immigration on her own work pass. You interview her on video before you choose.
Live-in helper
Full-time help for a busy household: the house, the meals, the school run.
- Housekeeping and laundry
- Cooking family meals
- Minding the children
- Marketing and errands
Confinement nanny
An experienced nanny for mother and newborn, timed to arrive before your due date.
- Newborn care, day and night
- Confinement meals
- Baby laundry and sterilising
- Support for the new mother
She comes on the same yearly work pass as any live-in helper and stays on with the family after confinement. For a one-month confinement only, a local confinement lady is arranged separately.
Elderly caregiver
A patient, trained companion for an ageing parent who wants to stay at home.
- Daily care and mobility support
- Medication reminders
- Meals and companionship
- Light housekeeping
Fees and timeline by country
One price. One road.
Indonesia RM 12,800 in 60 to 75 days. Philippines RM 15,800 in 75 to 90 days. Cambodia RM 11,800 in 60 to 80 days.
RM12,800
All-in fee for a helper from Indonesia
The largest pool of experienced helpers, many with earlier Malaysian households. An easy fit for Malay-speaking homes.
The road from Indonesia: day 0 to arrival
Typical days, counted from the day you confirm
- Choose and interviewBiodata shortlist, video-call interviews, offer
- JTKSM and Immigration approvalWe file; you sign
- Medical and training at homeIn Indonesia, before departure
- Flight bookedTravel papers and ticket
- Arrival and FOMEMAAirport pickup, medical in Malaysia
- PLKS endorsedWork pass in her passport
Steps overlap where we run them in parallel. You get your own dated timeline in writing at consultation.
- Agency and documentation fee
- Return flight and airport transfer
- PLKS work pass and visa
- FOMEMA medical screening
- Hospitalisation and surgical insurance (SKHPPA)
- 90-day one-for-one replacement
Government levyPaid to Immigration after approvalSecurity bondLodged with Immigration, set by countryHer monthly salaryPaid by you, from month onePERKESO contributionMonthly, required by law
Told upfront. Never hidden.
The levy and the security bond are quoted in writing at consultation, before you pay anything.
What you bring
Five things from you.
We prepare the JTKSM and Immigration application, the work pass and the FOMEMA registration. You bring these.
- MyKad of employer and spouseCopies of both, front and back.
- Proof of household incomeThree months of payslips, an EPF statement or your latest tax return.
- Marriage certificateFor your first application only.
- Your home addressWhere she will live and work, as it appears on the pass.
- Your signatureOn the employment contract and Immigration forms. We prepare and file the rest.
Before you choose, you meet her. Every shortlisted candidate is interviewed on a video call from our Cheras office or from your own home.
The replacement promise
90days
Not the right fit? We replace her.
Within 90 days of arrival, a one-for-one replacement at no extra agency fee. We talk to both sides first, because most problems are settled with clearer expectations.
- One rest day a week, written into her contract
- Registered with PERKESO, as the law requires
- A person in Cheras who answers for the whole contract
Free consultation
Tell us about your home.
Seven quick answers. We reply on WhatsApp within office hours with biodata that fits.
Questions
Asked every week.
How long does the whole process take?
Usually 60 to 90 days from the day you confirm to the day she arrives. Indonesia and Cambodia are faster; the Philippines takes longer because of Philippine government clearances. You get a written timeline at consultation and an update at every stage.
What documents do I need as an employer?
Copies of the employer's and spouse's MyKad, proof of income (three months of payslips, an EPF statement or a tax return), your marriage certificate for a first application, and your home address. We prepare and submit the JTKSM and Immigration application, the work pass and the FOMEMA registration.
Can I interview the helper before choosing?
Yes, always. Every shortlisted candidate is interviewed on a video call that we arrange, so you can judge her language, manner and experience yourself. The whole family is welcome to join.
What if the helper is not suitable?
Within 90 days of arrival we replace her one-for-one at no extra agency fee. We also mediate first, because many problems are settled with a conversation and clearer expectations.
Does she get a rest day?
Yes. One rest day a week, written into the contract before she arrives. For Indonesian helpers, the 2022 Malaysia and Indonesia agreement on domestic workers also sets a weekly rest day.
Is she covered by insurance and PERKESO?
Yes. Her hospitalisation and surgical insurance (SKHPPA) is in the all-in fee. Foreign domestic workers must also be registered with PERKESO (SOCSO), required since 1 June 2021; we help you register her and explain the monthly contribution, which the employer pays.
Do you supply part-time cleaners?
No. We place full-time, live-in helpers only. For a one-month confinement, ask us about a local confinement lady, who is arranged separately.
The office
Come to Taman Segar.
Agensi Pekerjaan Amanah Care Sdn Bhd
- Address
- 32-1, Jalan Manis 4, Taman Segar, 56100 Cheras, Kuala Lumpur
- Hours
- Mon to Sat, 9.30am to 6.30pm
Sundays and public holidays by appointment
- Office
- +60 3-9130 4455
- 011-2345 5509
- helper@amanahcare.my